Consumer Health Data Privacy Policy

Effective date: October 13, 2026

About this policy

This Consumer Health Data Privacy Policy explains how Sustene LLC ("Sustene," "we," "us") collects, uses, and shares consumer health data. It applies to consumers covered by Washington's My Health My Data Act and Nevada's consumer health data privacy law (Senate Bill 370, 2023).

Information about your interest in or purchase of our products may suggest that you are pregnant or postpartum, which may be treated as consumer health data under these laws.

Consumer health data we collect and how we use it

The consumer health data we collect is limited to:

Category	Examples	How we use it
Purchase information	Products you buy, sizes, order history	Process and deliver orders, returns and exchanges; provide customer service; prevent fraud
Shopping and browsing activity	Product pages you view and items you add to your cart on our website	Run and improve our website; send emails you signed up for; measure and improve our ads on Facebook and Instagram, except for visitors whose location we detect as Washington or Nevada
Information you choose to share with us	Details about your pregnancy or postpartum experience in emails, social media messages, or reviews	Respond to you and provide customer service
Inferences	The possibility that you are pregnant or postpartum, suggested by the information above	We do not use this information to create profiles of your health status

We also use any of this information as needed to comply with law and protect our rights and the security of our website.

Sources of consumer health data

Directly from you, when you place an order, sign up for emails, contact us, or leave a review.
Through social media platforms, when you message us or comment on our Facebook or Instagram accounts.
Automatically from your device, through cookies and similar technologies on our website, when you browse or add items to your cart.
From our service providers, such as our e-commerce platform and email marketing provider, which collect information on our behalf.

Consumer health data we share and who we share it with

We do not sell consumer health data. We have no affiliates.

Category of third party	Consumer health data shared	When
E-commerce platform and payment processing provider	Purchase information; shopping and browsing activity	To run our store and process your orders
Email and SMS marketing provider	Purchase information, including checkouts you start	To send messages you signed up for
Advertising and social media platforms (Meta, which operates Facebook and Instagram)	Shopping and browsing activity, and purchase events, on our website	Only for visitors whose location we detect as outside Washington and Nevada
Government authorities, courts, and legal advisors	Any category, as required	When required by law or to protect our legal rights
A buyer or successor of our business	Any category	If we are involved in a merger, acquisition, or sale of assets

We do not upload the contact information of Washington or Nevada customers to advertising platforms to build ad audiences.

Third-party collection across websites

Not for visitors in Washington or Nevada. We turn off advertising and analytics technologies for visitors whose location we detect as Washington or Nevada, so third parties do not collect information about their activity on our website over time and across other websites. We detect location from your IP address, which may not always be accurate. For visitors elsewhere, advertising and social media platforms such as Meta may collect this information. You can opt out at any time through the "Your privacy choices" link on our website or by emailing us.

Your rights and how to exercise them

You have the right to:

Confirm and access. Learn whether we collect, share, or sell your consumer health data, and get a copy of it. This includes a list of all third parties and affiliates we have shared it with, and their contact information.
Withdraw consent. Stop us from collecting or sharing your consumer health data, including through the "Your privacy choices" link on our website.
Delete. Ask us to delete your consumer health data. We will also tell our service providers and any third parties we shared it with to delete it.
Review and correct. Review your consumer health data and ask us to correct it.

How to submit a request: Email hello@wearsustene.com with the subject line "Health Data Request." Tell us which right you want to use and your state. We will verify your identity by matching your request to the email address or order information we have on file.

Timing and cost: We will respond within 45 days after we verify your request. If we need more time, we will tell you and may take up to 45 more days. Requests are free up to twice a year.

We will not discriminate against you for exercising these rights.

Appeals

If we deny your request, you can appeal by replying to our decision or emailing hello@wearsustene.com with the subject line "Health Data Appeal." We will respond in writing within 45 days, explaining what we did and why.

If your appeal is denied, you can contact your state's Attorney General:

Washington: Office of the Attorney General, atg.wa.gov
Nevada: Office of the Attorney General, ag.nv.gov

Changes to this policy

We will post any update on this page with a new effective date. If we make a material change, such as collecting new categories of consumer health data or sharing it for new purposes, we will notify you by email or with a notice on our website before the change takes effect, and ask for your consent where required.